Incidents reported on status page for SpectrumAi, Inc. https://status.twyll.app/ https://d1lppblt9t2x15.cloudfront.net/logos/a12fb561fed215226ddf03266577b0a4.png https://status.twyll.app/ en https://status.twyll.app/incident/492915 Thu, 09 Jan 2025 04:05:00 -0000 https://status.twyll.app/incident/492915#0b5b4d7c7f5c0f3b16d4713cf885f30f653585fec8b84cd3ffb906bcbad3544b At approximately 6:20PM EST on Wednesday, January 8, 2025, we began investigating a service degradation issue. At 7:15PM EST, we experienced an interruption to Twyll that prevented users from logging in. Access was restored at 7:26PM EST. We determined that the outage was caused by a database performance issue. We are working to ensure this doesn't happen again and apologize for the service interruption. https://status.twyll.app/incident/449603 Wed, 23 Oct 2024 23:36:24 -0000 https://status.twyll.app/incident/449603#6a1240aed6f81083bc1017f5bc3f98ef51ef5ba670dfaf2ed284f3ee17731250 twyll.app recovered. https://status.twyll.app/incident/449603 Wed, 23 Oct 2024 23:13:55 -0000 https://status.twyll.app/incident/449603#9a608b72277ecd9b87df1c8e3b3148e8b5926111c4a30f9e15549c09e476321a twyll.app went down. https://status.twyll.app/incident/431280 Thu, 19 Sep 2024 04:05:00 +0000 https://status.twyll.app/incident/431280#43da24e8da0e3b58371fcaa9a64db9db7a821a15d29582d5970c8ffb7da8844f Maintenance completed https://status.twyll.app/incident/431280 Thu, 19 Sep 2024 04:00:00 -0000 https://status.twyll.app/incident/431280#b0254762e91470cdefbe5abe4bcea3cf49c3c8208b90f6ee2fcb7aeea3c228d1 We are planning to make a system change on Thursday, 9/19 from 12:00AM to 12:05AM EST. During this period, you may experience brief downtime to Twyll. https://status.twyll.app/incident/431192 Wed, 18 Sep 2024 21:12:00 -0000 https://status.twyll.app/incident/431192#c39a2147df2ec7c2928b684732cebd21cc6f310b469ddc52ddd7c7e6a9ed2943 At approximately 1:32PM EST on Wednesday, September 18, 2024, we experienced an interruption to Twyll that prevented end-users from accessing the site. Twyll access was restored at 1:42PM EST. We determined that the outage was caused by a database performance issue. We are working to ensure this doesn't happen again. We apologize for the service interruption. https://status.twyll.app/incident/431192 Wed, 18 Sep 2024 17:42:47 -0000 https://status.twyll.app/incident/431192#5dea29382b2ddfa74f92a017a1c5f9513bd9fae612dbba319175ac81b57b83af twyll.app recovered. https://status.twyll.app/incident/431192 Wed, 18 Sep 2024 17:32:01 -0000 https://status.twyll.app/incident/431192#3235776bd44a22ab183445f10a7e6c40f29dde32f3b6c4e2dd0366eefd0520f3 twyll.app went down. https://status.twyll.app/incident/362855 Fri, 03 May 2024 05:30:00 +0000 https://status.twyll.app/incident/362855#84522a3c9971704ada6fff041ada947545ad4ff8f366d235253f0e6392ecd566 Maintenance completed https://status.twyll.app/incident/362855 Fri, 03 May 2024 04:00:00 -0000 https://status.twyll.app/incident/362855#e2605aadf889a24f89e74240d802d616ed3ae0941ef3a10f07e3475b688ffb61 We are planning to conduct necessary system maintenance outside of business hours on Friday 5/3 from 9:00pm to 10:30pm PST. During this period, you may experience downtime lasting around 10-15 minutes. https://status.twyll.app/incident/316343 Tue, 23 Jan 2024 22:15:00 -0000 https://status.twyll.app/incident/316343#2286d30b7261c61b24bf0cad13428ac380d315c7edbfac69af630143ca43590b Between 2PM-7PM EST on Friday, January 19, 2024 and 10:45AM-8:30PM EST on Monday, January 22, 2024, Twyll users may have experienced slower response times due to a small degradation in performance. The issue was resolved on Tuesday, January 23, 2024, at 1:35PM EST. We identified that a new feature caused this problem, so we deactivated it. We're now working to fix the feature and ensure it won't affect Twyll's performance in the future. We apologize for the interruption and are enhancing our processes to prevent such incidents in the future. https://status.twyll.app/incident/316343 Tue, 23 Jan 2024 18:36:00 -0000 https://status.twyll.app/incident/316343#c26ccaca620a774b70a9b8fda5d77a116da1c2780edc4e221b64e913c510329e We have released several product updates that have resolved the outstanding performance issues. We will continue to monitor performance and provide a postmortem for this incident. https://status.twyll.app/incident/316343 Tue, 23 Jan 2024 17:25:00 -0000 https://status.twyll.app/incident/316343#c7f193ad74b87c40f4423a83c1ad318afa0c1e9984d232cdda52e70742fa428b Users may notice slow load times for clients with a large number of task analysis targets. We are working on a product update to address load times. https://status.twyll.app/incident/316343 Tue, 23 Jan 2024 16:41:00 -0000 https://status.twyll.app/incident/316343#e4dd4195b61a8c3cf21f41ae8734046f30cc173ef1645d32056760b02b7bca05 Users may notice slow load times for certain clients when loading the in session experience. We are continuing to monitor performance and will be releasing another product update shortly to address load times. https://status.twyll.app/incident/316343 Tue, 23 Jan 2024 04:31:00 -0000 https://status.twyll.app/incident/316343#f1f2f05fa050b45a1ebd02bc711b04416d6810d972e42f0e00e6ca12413c23a7 The infrastructure changes have been completed and access to Twyll has been restored. We are currently monitoring performance. https://status.twyll.app/incident/316343 Tue, 23 Jan 2024 03:11:00 -0000 https://status.twyll.app/incident/316343#7c30951315553a14c430e881946e78d84f5d5c3c747de5c8d92d1fa2996b1f86 We will be making some infrastructure changes today from 11-11:30PM EST. During this time, Twyll will be unavailable. We will provide an update once access to Twyll is restored. https://status.twyll.app/incident/316343 Tue, 23 Jan 2024 00:42:00 -0000 https://status.twyll.app/incident/316343#3b50f3a7646a1df8c946ef66557e02624823950a357dd9c5ea228431382dfad9 We are still actively working on the issue. The next update will be provided after 11PM EST. https://status.twyll.app/incident/316343 Mon, 22 Jan 2024 23:17:00 -0000 https://status.twyll.app/incident/316343#7ebedd7f9b5a10c459e2eef413f266ecce130e09aaaaa80a84f70f6d61370210 Investigation is still ongoing and we will provide another update within the hour. https://status.twyll.app/incident/316343 Mon, 22 Jan 2024 22:05:00 -0000 https://status.twyll.app/incident/316343#97f8ff3aba87becfc1b1c5cb7c7f919541509112247ce2811978a13e4e70b9ce The hotfixes that were released did not resolve the performance issue and we are further investigating. We will provide another update within the hour. https://status.twyll.app/incident/316343 Mon, 22 Jan 2024 21:01:00 -0000 https://status.twyll.app/incident/316343#8453152867264ba43d0d70e946f4b9582394e767d6827f95376c58ef1e2e7646 We are currently in the process of releasing a couple of hotfixes to correct the performance issue. Another update will be provided within the hour. https://status.twyll.app/incident/316343 Mon, 22 Jan 2024 21:00:00 -0000 https://status.twyll.app/incident/316343#2be430f46da807d6686a50cc44a0a32560f58e2a71c1405b63747e945dbed06b We are currently investigating a performance issue that may be causing Twyll to be slower to respond. We are actively working on it and will provide regular status updates every hour. https://status.twyll.app/incident/311412 Fri, 12 Jan 2024 18:36:00 -0000 https://status.twyll.app/incident/311412#5980f8fdc2de6f1ad5fe85b31c974d8fa19096d2e3462c25ec4f4abe982e0913 At approximately 11:56AM EST on Thursday, January 11, 2024, we experienced an interruption to Twyll that prevented end-users from accessing the site. Twyll access was restored at 12PM EST. We determined that a recent deployment caused the interruption and quickly performed a temporary rollback of that deployment. After further investigation, we identified the root cause and deployed a long-term fix at 6:16PM EST on the same day. Ensuring uninterrupted access to Twyll is very important to us. We apologize for the service interruption and are improving our processes to prevent this kind of interruption from happening again. https://status.twyll.app/incident/311412 Thu, 11 Jan 2024 17:00:00 -0000 https://status.twyll.app/incident/311412#9882d87a720f5fa271ca2cbaca14f3ea56b5749ee73aae69813f70d6ab40c872 twyll.app recovered. https://status.twyll.app/incident/311412 Thu, 11 Jan 2024 16:56:00 -0000 https://status.twyll.app/incident/311412#982ee225de597f2fefbb0a8934bde0c5a592ae98762daf77f620c259edf4ae70 twyll.app went down. https://status.twyll.app/incident/241061 Sun, 06 Aug 2023 05:00:00 +0000 https://status.twyll.app/incident/241061#47626a0b0fbe52a48f440ceeb8b05cb894541eaad9e178b8d8b2eecffb32ec63 Maintenance completed https://status.twyll.app/incident/241061 Sat, 05 Aug 2023 05:00:00 -0000 https://status.twyll.app/incident/241061#f0042c82dcf781577ac7e61ba8246a8d6e73886ca5a574821f030f4eb4eceb95 Twyll will be offline for scheduled maintenance from Friday 10pm MST through Saturday 10pm MST, as we prepare to launch some exciting updates. We'll continue to post updates here. https://status.twyll.app/incident/235304 Thu, 20 Jul 2023 13:18:56 -0000 https://status.twyll.app/incident/235304#ef160757121b75addbf7ebd88718fe3d5cbd6599adf3e073ef1c536900cf57fd twyll.app recovered. https://status.twyll.app/incident/235304 Thu, 20 Jul 2023 13:13:12 -0000 https://status.twyll.app/incident/235304#12ecec18f9e257b0134b2548ed35d9566133cf6ba7804da39d9ff1a5c8bddab1 twyll.app went down. https://status.twyll.app/incident/234928 Wed, 19 Jul 2023 16:26:00 -0000 https://status.twyll.app/incident/234928#e6ca348034cbdbd3e4c6d255f9a46fe21bf03c900e5512f40fdf8551b4dc6e95 twyll.app recovered. Twyll experienced brief downtime related to the release of the new treatment plan re-design. The feature was temporarily rolled back, but we plan to re-enable it soon. https://status.twyll.app/incident/234928 Wed, 19 Jul 2023 16:18:50 -0000 https://status.twyll.app/incident/234928#faae7539539ace3b7dfdca44a618245d1e80282d385547693058fd2979e8fbd7 twyll.app went down. https://status.twyll.app/incident/227361 Sun, 02 Jul 2023 05:23:00 -0000 https://status.twyll.app/incident/227361#442dea5299bf9cbfc1e0a937efa26b9d5da94cc39f5eb8d0322396c8b0a07809 twyll.app recovered. The primary cause was an unhealthy host hardware. To resolve this issue, our cloud service provider migrated the impacted Twyll service components to a new AWS host. https://status.twyll.app/incident/227361 Sun, 02 Jul 2023 05:05:16 -0000 https://status.twyll.app/incident/227361#4a62e321f0b7dcea5513ae3f35b77312fa459d402b9dba97626ce8356725682b twyll.app went down. https://status.twyll.app/incident/216394 Mon, 05 Jun 2023 18:24:36 -0000 https://status.twyll.app/incident/216394#d04c112c908e14d7c99d17a56c90988df804c83a6aad88eae624d2556a3df2ae twyll.app recovered. https://status.twyll.app/incident/216394 Mon, 05 Jun 2023 18:12:00 -0000 https://status.twyll.app/incident/216394#90daa02730d1b15f6500da0b504a1035bca1eb698633c27e60272b9d0cd617fd twyll.app went down.